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Delivery & Returns
We use Royal Mail services for all our customers. You will receive an email from Royal Mail with dispatch and delivery information. Each order includes a "Track and Trace" number enabling you to stay in touch with your order. SMS confirmations will be sent to UK customers who have logged in and entered their mobile phone number when placing their order.
Covid 19 Update
Please note that some orders may take longer to arrive than usual, please allow additional 1-3 working days for delivery, please allow 14 days to produce. On dispatch all UK orders will be sent using Royal Mail Tracked 24 or 48. Please allow 3 working days before contacting us regarding the dispatch of your order. Please note that deliveries may take longer during promotions and peak periods.
UK Postage
Royal Mail Tracked 1st Class £4.85
Royal Mail Tracked 2nd Class £4.20
Royal Mail deliver UK parcels from Monday to Saturday.
Upon dispatch of your order, you will receive Royal Mail tracking code, and can check the status of your delivery on the Royal Mail website.
Europe Shipping
Royal Mail Tracked and signed £12.10
Estimated delivery time is 7 working days.
International Shipping
Royal Mail Tracked and signed £20.85
Estimated delivery time is 7 working days.
We deliver to many destinations worldwide. Please note that you may be subject to extra charges depending on Customs and Import regulations relating to the destination country. You are advised to check your local regulations as they are subject to change at any time. If you decide to refuse any shipments from flipntoez.com, you are responsible for the original shipping charges, any duties, taxes and/or customs charges that are incurred on the package and the cost of returning the package to info@flipntoze.com This amount will be deducted from your merchandise refund.
International Shipping
To return product/s for a refund or an exchange for a different size, please complete the Returns Advice Form which you will find on the reverse side of your invoice and include it with your return parcel. If you no longer have the Returns Advice Form, please contact info@flipntoze.com. Our Covid-19 Return Policy update: We now accept the return of products within 60 days of shipping, provided the products returned are in their unused, original condition and in the original packaging. Please be aware that the original shoe box and or packaging is part of the product. This does not affect your statutory rights.
Please note that returned parcels may take longer to be processed than usual, due to the extra social distancing measures we have put in place to keep our warehouse employees and couriers safe. Please allow 10 working days before contacting us regarding requested exchanges and refunds.
Please return the items using a tracked postage service of your preference. All we ask is that you return the item(s) unworn in the branded box the with its undamaged original packaging. Flipntoze cannot be held responsible if your parcel fails to reach us and you do not have proof of delivery. Customers are responsible for the return postage cost. Please retain your receipt for proof of postage until we have confirmed receipt of your return parcel. If you are returning your order from outside of the UK, any customs issues or charges will need to be settled by the customer. Your original payment method will be refunded within a couple of days of receipt of your returned item, and you will receive confirmation of the refund via email.
Exchanges
If you would like to exchange your item for another in the range, then simply send us the item(s) and we will despatch your exchanged item on return (subject to stock availability). If you require your item urgently then we recommend returning your item for a refund and place a new order, via the website, for your replacement item in the normal way. Free exchange and return for refund are only available once per order.
Faulty Items
If you have received an incorrect or faulty item, please contact us at info@flipntoze.com with information regarding the fault or error so we are able to assist you in resolving the issue promptly. We will ask you to attach photos of the product so that our Customer Service team can verify the defect. You will receive the refund once the quality team has authorised the return. We will provide you with instructions on how to proceed, please do not return the item without our consent. If you believe you have received an incorrect size, please be aware that the UK size is not shown on the sole of the flipflops.